Questions, answered properly
Pricing, what is included, who comes to your home, and what happens if something is not right.
Getting started
How much will it cost?
We price by the number of bedrooms and bathrooms in your home. Select them on the booking form and your price is shown instantly, before you confirm anything. A studio starts at $99 per visit, before bathrooms, extras and HST — and recurring schedules save 10% to 20% on every visit.
Which areas do you serve?
We provide services throughout Moncton and the surrounding areas, including Dieppe, Riverview, Irishtown, Lower Coverdale, Maple Hills, Moncton North, Moncton West, Lewisville, Sunny Brae, Shediac and Salisbury. Not sure whether you fall inside our zone? Message us before booking and we will tell you honestly.
How do I book my first appointment?
Go to the booking form and schedule your appointment online — it takes about a minute, any time of day, in English or French. If anything gives you trouble, call or text us at 506-708-7876.
Do you bring your own supplies and equipment?
Yes — we provide all cleaning supplies, products and equipment, unless you have a specific request for a certain service.
What's included
What is included in a standard cleaning?
A standard cleaning covers everything involved in cleaning a home or apartment: floors cleaned and vacuumed, bathrooms, kitchen, living areas and dusting throughout. Extra services like inside the fridge or inside the oven can be selected on the booking form. The full room-by-room breakdown is on our services pages.
Why do new customers start with a deep clean?
New customers start with our First Time Deep Clean. It is time-based and wider in scope than a standard visit — baseboards, blinds and the areas a regular schedule would normally have kept on top of — so your home reaches a baseline that recurring visits then simply maintain. The overall condition of the home determines how much can be completed, and we focus first on the areas that need the most attention.
Can I request special tasks or extras?
Sure thing. Add extras like inside the fridge or inside the oven on the booking form, or reply to your confirmation email with any comments you would like applied to your service.
Trust & safety
Can I trust my cleaning professional?
All of our people are interviewed and pass a detailed nationwide background check as the last step of our pre-screening. Only about 10% of applicants end up working as a Moncton Cleaning Co certified cleaner.
Is my billing information kept safe and secure?
We have three levels of security in place: the booking page is protected by extended-validation SSL, the booking form carries its own layer of 256-bit security, and card transactions are processed by Stripe on their own 256-bit protocol. No card numbers are stored in our system — only a secure token that allows us to charge the card.
What happens if something goes wrong during my appointment?
If something goes wrong, we are here to make it right. Let us know right away and we will take care of it — that is our promise to you.
Pricing & policies
What is your 100% satisfaction guarantee?
If you are not content with your cleaning, we will come out and re-clean within a 7-day window. If you still do not think we did a good enough job to recommend us to your friends, we will refund your money.
When do I pay?
Payment is cash-free and processed securely online, only once the cleaning is complete.
How do I use a gift card or coupon?
Enter your gift card or coupon code on the booking form as you create your booking — the final price updates automatically to reflect the balance. You can also log into your account at any time to see the remaining balance on your gift cards.
Still have a question?
Call or text us between 8am and 8pm, seven days a week. A real person answers.
