Terms & Conditions

These terms apply when you book a cleaning service with Moncton Cleaning Co. Booking a service means you accept them.

Booking and pricing

Your price is calculated from the details you enter on the booking form (the service, your home and any extras) and is shown before you confirm. Prices are shown before HST (15%), which is added at checkout.

If the home is materially different from what was booked, significantly larger, or in substantially worse condition, we will contact you before proceeding rather than adjusting the price silently.

Payment

Card details are collected and processed by our payment provider. We never see or store your full card number, only a secure token. When your card is charged is shown on the booking form and in your confirmation email.

Cancellation and rescheduling

Our cancellation and rescheduling window, and any late-cancellation fee, are shown on the booking form and in your confirmation email.

If we cannot access the home at the scheduled time and no alternative arrangement has been made, the visit is treated as a late cancellation.

If something is not right

If any part of the service does not meet the standard described for it, tell us promptly and we will work with you to put it right.

This covers the scope of the service booked. It does not extend to tasks outside that scope.

Access to your home

You are responsible for arranging safe, lawful access: a key, code, lockbox, or being present. Access details you give us are shared only with the team assigned to your visit.

Please secure or put away cash, jewellery and irreplaceable items before a visit.

Scope of service

Each service page describes what that service includes. Tasks not listed there are not part of the scope unless agreed in writing before the visit. Some work falls outside a standard residential clean altogether, for example exterior windows, carpet shampooing, heavy lifting, mould or pest situations, and homes under renovation.

Damage and liability

If something is damaged during a visit, contact us immediately so we can resolve it.

We are not liable for pre-existing damage, normal wear, or damage arising from defects in fixtures, surfaces or appliances that were not disclosed to us.

Gift cards

Gift cards are delivered by email and may be applied to any of our services. Any unused balance remains on the card for a future booking. Gift cards are not redeemable for cash except where required by law.

Governing law and contact

These terms are governed by the laws of the Province of New Brunswick and the applicable laws of Canada.

Questions? Email monctonclean@icloud.com or call or text 506-708-7876.